Emotional Intelligence at Work
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LevelAll Levels
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Enrollment validityEnrollment validity: 365 days
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CertificateCertificate of completion
Available Online and In Person Across UK & EMEA
Training Overview
Leading effectively today means balancing decisive action with emotional awareness. Teams perform when they feel psychologically safe—and psychological safety depends on how leaders recognise, respond to, and regulate emotion.
This practical, evidence-based programme enables participants to:
- Master emotional awareness as a decision-making tool
- Lead difficult conversations with clarity and control
- Build trust and psychological safety across teams
- Navigate conflict and ambiguity without eroding team cohesion
Organisational Outcomes
- Improved employee engagement and retention
- Stronger workplace relationships
- Better communication and collaboration
- Greater resilience, wellbeing and personal effectiveness
- Improved performance across teams and functions
What Participants Will Learn
- How emotional awareness directly improves decision quality and speed
- Techniques to stay composed and authoritative when stakes are high
- How to read emotional dynamics that affect team performance
- Methods to resolve tension and conflict while strengthening relationships
- How to foster psychological safety—the foundation of high-performing teams
- Apply emotional intelligence to hybrid, cross-cultural, and diverse environments
Target Audience
- Managers and team leaders
- Professionals working in high-interaction environments
- Organisations strengthening team dynamics and performance
Enquire about team access and delivery options
Delivery Options
Half-Day Workshop
Awareness sessions, leadership away-days and programme introductions.
Full-Day Intensive
Complete programme covering all modules.
Train-the-Trainer
Designed for internal L&D teams and HR Business Partners.
Online Self-paced
Designed for global rollout.
What's Included
- Pre-programme team diagnostic
- Participant workbook
- Leader behaviour self-assessment toolkit
- 90-day action planning template
- CPD Certificate of Completion
- Optional post-programme coaching session (60 minutes)
Featured coverage
Publication
Sunday Times
"Surprisingly entertaining"
Training that participants remember, apply, and bring back into everyday work.
Source
Sunday Times
Year
2024
Why Organisations Choose This Programme
Every organisation is different.
The most effective learning programmes are aligned to specific business objectives rather than generic training requirements.
Need Advice? Let's Talk →One training. Multiple delivery models.
In-person sessions
On-site facilitated training
Online Sessions
Live and Self-paced
Hybrid
For enterprises across EMEA
Global Delivery, Local Understanding
Training designed for international organisations operating across cultures, teams, and locations.
Available Across the EMEA Region
Training available in 9 languages
Consistent delivery across regions and sites
FREQUENTLY ASKED
Common Questions
This programme is designed for managers, team leaders, and HR professionals who want to develop their skills in intercultural intelligence and inclusive leadership. It's suitable for organisations of all sizes.
Each programme includes interactive workshops, participant workbooks, self-assessment toolkits, action planning templates, and a CPD certificate. Optional post-programme coaching is also available.
Yes. We work with organisations to align the programme to your specific business objectives, challenges, and context. Every engagement starts with a discovery conversation to ensure the training delivers real impact.
Delivery options range from a 40-minute online self-paced module to a 2-day train-the-trainer programme. Most organisations choose either our half-day workshop (3.5 hours) or full-day intensive (7 hours).
Organisations typically see improved team collaboration, reduced miscommunication, better employee retention, and stronger inclusive leadership capability. We support you with action planning and optional coaching to embed learning.
How participants describe the experience.
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