Intercultural training session at London Intercultural Academy (LIA) for workforce development.

Emotional Intelligence at Work

£50.00

Available Online and In Person Across UK & EMEA

Training Overview

Leading effectively today means balancing decisive action with emotional awareness. Teams perform when they feel psychologically safe—and psychological safety depends on how leaders recognise, respond to, and regulate emotion.

This practical, evidence-based programme enables participants to:

  • Master emotional awareness as a decision-making tool
  • Lead difficult conversations with clarity and control
  • Build trust and psychological safety across teams
  • Navigate conflict and ambiguity without eroding team cohesion

Organisational Outcomes

  • Improved employee engagement and retention
  • Stronger workplace relationships
  • Better communication and collaboration
  • Greater resilience, wellbeing and personal effectiveness
  • Improved performance across teams and functions

What Participants Will Learn

  • How emotional awareness directly improves decision quality and speed
  • Techniques to stay composed and authoritative when stakes are high
  • How to read emotional dynamics that affect team performance
  • Methods to resolve tension and conflict while strengthening relationships
  • How to foster psychological safety—the foundation of high-performing teams
  • Apply emotional intelligence to hybrid, cross-cultural, and diverse environments

Target Audience

  • Managers and team leaders
  • Professionals working in high-interaction environments
  • Organisations strengthening team dynamics and performance

Enquire about team access and delivery options

Delivery Options

3.5 hours

Half-Day Workshop

Awareness sessions, leadership away-days and programme introductions.

7 hours

Full-Day Intensive

Complete programme covering all modules.

2 days

Train-the-Trainer

Designed for internal L&D teams and HR Business Partners.

40 minutes

Online Self-paced

Designed for global rollout.

What's Included

  • Pre-programme team diagnostic
  • Participant workbook
  • Leader behaviour self-assessment toolkit
  • 90-day action planning template
  • CPD Certificate of Completion
  • Optional post-programme coaching session (60 minutes)
USE CASES

Why Organisations Choose This Programme

01 Supporting employee development and retention
02 Teams navigating change or growth
03 Communication challenges affecting performance
04 Improving engagement and collaboration

Every organisation is different.

The most effective learning programmes are aligned to specific business objectives rather than generic training requirements.

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One training. Multiple delivery models.

In-person sessions

On-site facilitated training

Online Sessions

Live and Self-paced

Hybrid

For enterprises across EMEA

Global Delivery, Local Understanding

Training designed for international organisations operating across cultures, teams, and locations.

Available Across the EMEA Region

Training available in 9 languages

Consistent delivery across regions and sites

FREQUENTLY ASKED

Common Questions

This programme is designed for managers, team leaders, and HR professionals who want to develop their skills in intercultural intelligence and inclusive leadership. It's suitable for organisations of all sizes.

Each programme includes interactive workshops, participant workbooks, self-assessment toolkits, action planning templates, and a CPD certificate. Optional post-programme coaching is also available.

Yes. We work with organisations to align the programme to your specific business objectives, challenges, and context. Every engagement starts with a discovery conversation to ensure the training delivers real impact.

Delivery options range from a 40-minute online self-paced module to a 2-day train-the-trainer programme. Most organisations choose either our half-day workshop (3.5 hours) or full-day intensive (7 hours).

Organisations typically see improved team collaboration, reduced miscommunication, better employee retention, and stronger inclusive leadership capability. We support you with action planning and optional coaching to embed learning.

How participants describe the experience.

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