Difficult Conversations and Disciplinary Training

$80.00

For teams operating across markets

Training Overview

This training programme equips managers with structured communication frameworks to address underperformance, conduct formal disciplinary hearings, and document corrective actions with total legal clarity and professional empathy.

Key Executive Learning Outcomes:

  • Mitigate Legal & Employment Risks: Train managers to execute legally compliant disciplinary processes and thorough documentation to protect against wrongful dismissal claims.
  • Eliminate Manager Avoidance: Equip leaders with objective frameworks to address poor performance and behavioral issues early before they escalate.
  • Maintain Team Morale & Standards: Prevent high-performer frustration by taking decisive, fair action with non-compliant or underperforming team members.
  • Standardize HR & Manager Alignment: Establish consistent procedures across departments for performance improvement plans (PIPs) and progressive discipline.
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Structured debate 

Led by organisational psychologists

Training Highlights

  • Learn objective feedback models to separate personal emotion from measurable facts
  • Conduct structured disciplinary meetings that follow strict employment law standards
  • Draft clear, audit-proof Performance Improvement Plans (PIPs) and written warnings
  • De-escalate defensiveness, anger, and emotional reactions during high-stakes reviews
  • Differentiate between skill-based performance gaps and willful misconduct
  • Execute fair termination procedures seamlessly when corrective actions fail

Training formats & pricing

Understand

Half Day

Best suited to creating shared understanding.

From £2,400 per cohort of up to 20 participants
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  • Introduction to the subject
  • Key models and frameworks
  • Practical workplace examples
  • Interactive exercises
  • Self-reflection and behavioural insight
  • Practical tools delegates can use immediately
What a delegate leaves saying

I understand what this is and how it affects me.

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Full Day

Best suited to capability building.

From £3,800 per cohort of up to 20 participants
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Everything in the Half Day, and:

  • Deeper behavioural analysis and diagnosis
  • Multiple scenarios and live simulation
  • Team exercises
  • Applied to delegates' own workplace situations
  • Extended discussion and facilitator coaching
  • Individual action planning
What a delegate leaves saying

I can actually do something differently now.

Teach

Train the Trainer

Best suited to internal capability and scaling.

Custom pricing Scoped to cohort and licence term
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What accreditation includes

Content and materials

  • Full programme content and methodology
  • Grounding in the underlying models
  • Facilitator guide
  • Presentation materials
  • Participant materials
  • Continued access to updated content

Facilitation and accreditation

  • Exercise briefs and debriefing technique
  • Handling difficult questions and group dynamics
  • Supervised practice delivery
  • Trainer coaching and feedback
  • Assessment of facilitation competence
  • Licence to deliver the programme internally
What an accredited facilitator leaves saying

I can teach this across the organisation myself.

In-person programme prices are indicative and vary with cohort size, location and language of delivery.

Institutional learning journey

Curated visits to City institutions and leadership sites, sequenced around the programme. Commissioned alongside any format.

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Design the right programme for your team

Tell us your cohort, your markets and your mandate. We will return a tailored proposal.

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How We Measure Impact

Training should change behaviour and behaviour should show up in the work. We evaluate programmes against the outcomes that matter to the organisation

Improvement in team retention
23%
Pre/post diagnostic · 6-month follow-up
Lift in engagement scores
31%
Client engagement survey · baseline vs +90 days
Faster decisions under pressure
2.4×
Manager-reported decision velocity
Fig. 01

Capability shift, pre to post

Score out of 100
  • Team communication 42 → 64+22 points, from baseline to after the programme
  • Psychological safety 45 → 88+43 points, from baseline to after the programme
Fig. 02

Durability of behaviour change

Illustrative
Durability of behaviour change over 90 days Illustrative: capability under the LIA programme rises through delivery and is sustained across the following 90 days, while typical training peaks at delivery and reverts toward baseline. 90 days after delivery High Base Start Delivery +90 days Retained capability LIA programme Typical training

Isolated training reverts under operational pressure. Structured action planning and 90-day reinforcement hold the gains.

Frequently Asked Questions

How do we know this will actually change behaviour, not just fill a training day?

We run a pre/post diagnostic against measures you already track such as retention, engagement and decision speed, with a follow-up at 90 days.

What does the price include?

Facilitation, all delegate materials, CPD certification, and a pre-session context briefing with your team. Priced per group of up to 20 delegates.

Can you tailor it to our sector and cohort?

Yes. We brief with you first and rebuild the scenarios around your mandate, markets and seniority mix. Public-sector delegations and multinational teams get different case material.

We can't release the team for a full day. What are the options?

A 3.5-hour half-day, or we split delivery across sessions. Self-paced online is available for teams who need to work around the diary entirely.

Do you deliver outside the UK?

Yes — across EMEA, including Gulf markets, on site or hybrid. We also host institutional learning journeys in London for visiting delegations.

What happens after we enquire?

You will hear from a programme director within one working day. We will ask about your cohort and mandate, then return a tailored proposal with dates and costs. No obligation.

Still deciding?

Tell us your cohort and mandate, and we will return a tailored proposal.

Request information

How participants describe the experience.

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