Business Email Etiquette
Delivered online and in person
Training Overview
In a world where millions of emails are exchanged daily, the way you communicate can significantly impact your professional image. This is a comprehensive course designed to elevate your email communication skills strategically. Through a combination of application exercises, rich multimedia content, and our unique Reality Check process, this course provides a solid foundation to enhance your effectiveness in crafting and responding to email messages.
Enquire about team access and delivery options
Our programmes are built to move
Behavioural training earns its place only when it shifts the measures an organisation already tracks. The figures below are the outcomes for one of our programmes.
23%
Improvement in team retention
Pre/post diagnostic · 6-month follow-up
31%
Lift in engagement scores
Client engagement survey · baseline vs +90 days
2.4×
Faster decisions under pressure
Manager-reported decision velocity
Fig. 01 Capability shift, pre to post
Team Communication
Team Communication: baseline 42, after programme 64 — a shift of 22 points.
Psychological safety
Psychological safety: baseline 45, after programme 88 — a shift of 43 points.
Baseline
After programme
▸ shift
Fig. 02 Durability of behaviour change
Isolated training reverts under operational pressure. Structured action planning and 90-day reinforcement hold the gains.
One training.
Multiple delivery models.
Live facilitated programme delivery options and pricing
Half-Day Workshop
3.5-hour facilitated session
Awareness sessions, leadership away-days and programme introductions.
From
£2,400
per group *
- One framework moduleFour Leadership Lenses.
- Up to 20 delegates
- Delegate pack & CPD certificate
- Pre-session context briefing
* per-group price varies with cohort size and location.
Most popular
Full-Day Intensive
7-hour facilitated programme
The complete programme covering all modules, with applied simulation.
From
£4,200
per group *
- Complete framework suiteFour Leadership Lenses + LIC-Prism™ perceptual model.
- Applied cabinet-style simulation
- Up to 20 delegates
- Delegate pack, tent cards & CPD certificate
- Optional London institutional visit
* per-group price varies with cohort size and location.
Train-the-Trainer
2-day accreditation
Designed for internal L&D teams and HR Business Partners to deliver in-house.
Custom pricing
- Licence to deliver LIA frameworks internally
- Facilitator handbook & master materials
- Co-branding & annual content refresh
- Ongoing facilitator support
- Ideal for organisation-wide rollouts
Add-on services and bespoke programmes
Bespoke Programme Design
Commission a programme built around your delegation's mandate and markets.
Request information →CPD Certification
Accredited certification for delegates. LIA is a recognised CPD provider.
Learn more →Design the right programme for your team.
Tell us your cohort, markets and mandate, we will return a tailored proposal.
Before you enquire
Questions organisations raise
How do we know this will actually change behaviour, not just fill a training day?
We run a pre/post diagnostic against measures you already track — retention, engagement and decision speed, with a follow-up at 90 days.
What does the price include?
Facilitation, all delegate materials, CPD certification, and a pre-session context briefing with your team. Priced per group up to 20 delegates.
Can you tailor it to our sector and cohort?
Yes. We brief with you first and rebuild the scenarios around your mandate, markets and seniority mix. Public-sector delegations and multinational teams get different case material.
We can't release the team for a full day. What are the options?
A 3.5-hour half-day covers one framework module, or we split delivery across sessions. Self-paced online is available for teams who need to work around the diary entirely.
Do you deliver outside the UK?
Yes — across EMEA, including Gulf markets, on site or hybrid. We also host institutional learning journeys in London for visiting delegations.
What happens after we enquire?
You will hear from a programme director within one working day. We will ask about your cohort and mandate, then return a tailored proposal with dates and costs. No obligation.
Still deciding?
Tell us your cohort and mandate, we will return a tailored proposal.
How participants describe the experience.
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Programme Enquiry Form