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Description

Certified Customer Service Professional (CCSP)

In today’s competitive business landscape, providing exceptional customer service is crucial to the success of any organization.

Certified Customer Service Professional (CCSP) course aims to equip you with the necessary skills and knowledge to provide outstanding service to customers, ensuring their satisfaction and loyalty.

In the following modules, we will embark on a journey to explore the facets of delivering remarkable customer service, highlighting its pivotal role in building robust customer relationships and bolstering an organization’s reputation. We will delve into effective techniques for identifying and exceeding customer needs and expectations, honing your communication skills, and adopting the right attitude that fosters positive customer experiences.

Module 1: Introduction to Customer Service & Understanding the Importance of Exceptional Customer Service This module will focus on the significance of exceptional customer service in building strong customer relationships. We will discuss how exceptional service can positively impact a company’s reputation, customer retention, and overall business success, with insights from successful organizations.

Module 2: Identifying Customer Needs and Expectations Understanding your customers’ needs and expectations is essential for delivering top-notch service. In this module, we will explore effective techniques to identify customer needs, including active listening, proper questioning, and empathy. By mastering these skills, you will be able to exceed customer expectations.

Module 3: Communication Skills for Effective Customer Service Clear and concise communication is the foundation of excellent customer service. This module aims to enhance your verbal and written communication skills, enabling you to effectively convey information, resolve issues, and handle customer inquiries with professionalism and efficiency.

Module 4: Developing a Customer-friendly Attitude Having the right attitude is key to delivering exceptional service. In this module, we will explore techniques for developing a customer-friendly attitude, including positivity, patience, and resilience. By adopting these traits, you can create a positive customer experience.

Module 5: Managing Difficult Customers Dealing with difficult customers can be challenging. This module will provide you with strategies for effectively managing challenging situations and turning them into positive experiences. You will learn techniques for defusing anger, addressing complaints, and maintaining composure under pressure.

Module 6: Handling Customer Complaints & Feedback Addressing customer complaints effectively is vital to maintaining customer satisfaction. This module will equip you with strategies to handle complaints professionally and efficiently, ensuring that the customer’s concerns are resolved in a timely manner, and their satisfaction is restored.

Module 7: Technology in Customer Service Technology plays a pivotal role in modern customer service. This module will explore the latest technological advancements in the field.

Module 8: Time Management in Customer Service Time management is crucial in providing efficient customer service. This module will provide you with practical tips and techniques for managing time effectively, ensuring that you can attend to customer inquiries promptly and meet service expectations.

Module 9: Teamwork and Collaboration in Customer Service Collaboration among team members is essential for delivering seamless customer service. This module will focus on fostering teamwork, effective communication, and synergy within a customer service team. By working together cohesively, you can enhance the overall customer experience.

Module 10: Customer Service in a Global Context In today’s interconnected world, customer service transcends geographical boundaries. This module will discuss global customer service considerations, including cultural sensitivity, language barriers, and international service standards. By understanding and adapting to cultural differences, you can thrive in a global customer service environment.

Module 11: Customer Service Evaluation and Metrics Evaluating customer service performance is essential to drive continuous improvement. This module will explore key performance metrics, including customer satisfaction scores, net promoter scores, and service level agreements. By effectively measuring and analyzing these metrics, you can identify areas for improvement and deliver exceptional customer service.

Certified Customer Service Professional (CCSP)

Investment & Recognition:

  • Program Cost: (80GBP including certification)
  • Discount Opportunities: (Corporate Packages are available for 5+ users – contact info@londoninterculturalcenter.co.uk)
  • Payment Options: Secure payment gateway through Stripe or Paypal – Multiple cards accepted including Visa, Master and American Express
  • Completion Recognition: London Intercultural Academy’s Certification is included upon completion of this course
  • Alumni Support: Full support during working days/hours – Monday to Friday – 9am to 5pm GMT

What I will learn?

  • The foundations of exceptional customer service and its significance in today's competitive business landscape.
  • Techniques to identify and exceed customer needs and expectations through active listening and empathy.
  • Effective communication skills for conveying information, resolving issues, and handling inquiries professionally.
  • Strategies for developing a customer-friendly attitude, fostering positivity, patience, and resilience.
  • Skills for managing challenging customer interactions and turning them into positive experiences.
  • Techniques for building strong rapport with customers through active listening and empathy.
  • Strategies for addressing customer complaints professionally and efficiently.
  • How to solicit and handle customer feedback to enhance your offerings continually.
  • The latest technological advancements in customer service, including chatbots and CRM systems.
  • Practical time management tips for attending to customer inquiries promptly.
  • Fostering teamwork and effective communication within a customer service team.
  • Navigating global customer service considerations, including cultural sensitivity and international service standards.
  • Key performance metrics analysis, including customer satisfaction scores and net promoter scores, for continuous improvement and exceptional customer service delivery.

Course Curriculum

Mastering Customer Service

  • Mastering Customer Service The Key to Business Success – Introduction
    07:11
  • Mastering Customer Needs A Guide to Exceeding Expectations
    05:07
  • Mastering Communication The Key to Stellar Customer Service
    05:09
  • Mastering the Art of Customer friendly Attitude
    02:57
  • Mastering the Art of Managing Difficult Customers
    03:45
  • Mastering Customer Relations Complaints & Feedback
    07:20
  • Tech Revolution in Customer Service
    05:41
  • Mastering Time Management in Customer Service
    02:55
  • Synergy in Service The Power of Teamwork
    03:06
  • Mastering Global Customer Service A Comprehensive Guide
    04:26
  • Mastering Metrics A Deep Dive into Customer Service Evaluation
    04:01
  • Quiz

Certification is included in this program

This program includes free certification! Get your certificate upon course completion

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Requirements

  • There are no specific prerequisites for this course. It is open to individuals of all backgrounds and levels of experience

Material Includes

  • With a total duration of 1 hour and 10 minutes, this course is designed to provide you with concise, impactful lessons that you can implement immediately, Your enrollment grants you unlimited access to the course for a full 180 days. Dive into the material whenever and wherever you please

Target Audience

  • This course is designed for professionals across various industries who aim to enhance their customer service skills and provide outstanding service to clients and customers. It caters to individuals seeking to build strong customer relationships, improve communication, and excel in customer-facing roles, such as sales, support, or management positions. Whether you are new to the field or wish to refine your customer service expertise, this course offers valuable insights and practical strategies to meet the diverse needs of customer service professionals.
£80.00

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How does it work?

1

Enroll in the course

Complete the enrollment form and proceed to the checkout menu where you can choose your preferred payment method. We currently support all major payment channels including Visa, MasterCard, American Express, and PayPal

2

Visit your dashboard page

After course enrollment, log-in to your dashboard page where you can find the course that you have enrolled in and start your learning journey

3

Complete The Course

Complete all modules, quizzes and assessments of the chosen course to mark the course as completed

4

Download your certificate

After completing the course, you will be able to download your personalized certificate with a unique bar and verification code

Our Learners are Successful and Thriving

It's effortless & enjoyable learning, straight to the point and loaded with practical goodies. Lot's of interesting and helpful courses to choose from, addressing all kinds of issues from Artificial Intelligence to Wellbeing & Health.

DR. BRITTA SIMON

As a leader committed to fostering diverse,equitable and inclusive workplaces, I highly recommend the LIA as a premier online destination for professional and leadership development.

MARIA DRUECO

Excellent courses on a variety of relevant topics important in today’s corporate world. All courses provide you a certificate too which is great. Good customer service too

AMIN FARID

we are here to answer all your questions

Here are some of the Frequently Asked Questions 

Yes, London Intercultural Academy (LIA) is operated by London Intercultural Centre, registered in England and Wales under company number 14163851, UK register of learning providers – provider reference 10093621, CPD provider by the CPD Group under #781813, for more information about the center visit https://londoninterculturalcenter.co.uk/

Yes, once you complete any course with London Intercultural Academy (LIA) you will be directed to a link where you can download and print your certificate 
Absolutely, Our programs are approved, endorsed and registered with multiple accreditation and endorsement authorities in the United Kingdom, some of the accreditation and endorsements include IATPCPDIIRSMIFEILM & IOSH 

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Certified Customer Service Professional (CCSP)

£80.00

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