Empathy and Respect in the Workplace

4.8/5

Accredited Micro-Learning Program By London Intercultural Academy

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Description

Empathy and Respect in the Workplace Training Program

Course Description:

Do you ever feel stuck when a coworker shares a difficult experience? This course explores the power of empathy and respect in fostering strong working relationships. Through the story of Malcolm and Makai, we’ll delve into understanding how race and other aspects of identity can shape our perspectives.

Key Learning Objectives:

⦿ Define empathy and its importance in building positive workplace interactions.
⦿ Recognize the influence of race and identity on personal experiences.
⦿ Practice active listening skills to show respect and understanding.
⦿ Develop strategies to offer support and avoid dismissive responses.

Course Outline:

The Power of Empathy
- ⦿ What is empathy, and why is it crucial in the workplace?
- ⦿ Recognizing and understanding emotional cues.
- ⦿ The limitations of shared experiences and perspective-taking.
Racial Identity and Empathy
- ⦿ The story of Malcolm and Makai: A case study in empathy and race.
- ⦿ Understanding how racial identity shapes experiences.
Building Respectful Communication
- ⦿ Active listening techniques for genuine understanding.
- ⦿ Avoiding dismissive responses and comparisons.
- ⦿ Offering support without solutions or judgement.
- ⦿ The power of presence and emotional support.
Putting It All Together
- ⦿ Role-playing scenarios to practice empathy and respect.
- ⦿ Developing an action plan for fostering a more inclusive workplace.

Course Benefits:

This course equips you with the skills to navigate challenging conversations with empathy and respect. You will learn to be a better listener, colleague, and friend, fostering a stronger and more supportive work environment.

What empathy is and why it's crucial for positive work relationships.
How to recognize and understand emotions expressed by others.
The limits of shared experiences - you don't need to have been through the same thing to be empathetic.
How racial background shapes individual experiences.
Why a seemingly distant event, like the shooting of an unarmed Black man, can deeply impact your Black colleague.
How to understand someone's perspective even if it's different from your own.
Powerful active listening techniques that show genuine interest and understanding.
Avoiding responses that dismiss someone's feelings or experiences.
How to offer support without providing unsolicited solutions or judgments.
The importance of simply being present and offering emotional support.
You'll get to practice your newfound empathy and communication skills through role-playing exercises.
By the end of the course, you'll have an action plan to create a more inclusive and respectful work environment.

Course Curriculum

Empathy and Respect in the Workplace

Complete Program

Complete Course With Assessment

This program includes free certification! Get your certificate upon course completion

Employees at all Levels: Regardless of seniority, this course benefits anyone who interacts with colleagues on a daily basis.
Managers and Team Leaders: Understanding how to foster empathy and respect is crucial for leading and motivating teams.
Those in Diverse Workplaces: The course is especially valuable in workplaces with a mix of races, ethnicities, and backgrounds.
People Who Want to Be Better Allies: If you want to actively support colleagues from different backgrounds, this course equips you with the skills to do so.
Anyone Who Feels Unsure How to Respond to Difficult Conversations: The course provides tools for navigating sensitive topics with empathy and respect.

Level

All Levels
Last Updated

July 12, 2024
Certificate

Certificate of completion

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Putting our learners at the forefront is our academic mission, If you ever felt our courses are not for you! Reach out within 14 days for a full refund

Partnered Learning Platforms

Open Education

Micro-Learning

Dynamic Training

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Is London Intercultural Academy (LIA) authorised and registered?

Yes, London Intercultural Academy (LIA) is operated by London Intercultural Centre, registered in England and Wales under company number 14163851, UK register of learning providers – provider reference 10093621, CPD provider by the CPD Group under #781813, for more information about the center visit https://londoninterculturalcenter.co.uk/

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Do You Offer Support After Course Enrollment?

Absolutely, We take pride in our excellent learner’s support during our working hours. You can always reach out by using the chat button or by emailing us at support@liacademy.co.uk